Privacy Policy
Last updated: October 2026
Arty Flare respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains what personal information Arty Flare may collect, how it is used and stored, and the choices available to you.
This policy is intended to operate consistently with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) to the extent that they apply to Arty Flare.
What information we collect
Arty Flare only collects information reasonably necessary to respond to enquiries, provide products and services, process commissions and orders, arrange payment and delivery, and communicate with customers.
Depending on how you interact with Arty Flare, this may include:
- your name;
- email address;
- telephone number;
- billing or delivery address;
- order and commission details;
- payment and transaction information;
- messages and other information you provide when making an enquiry;
- reference photographs supplied for commissioned artwork; and
- information reasonably necessary to manage customer service, enquiries or complaints.
Arty Flare does not intentionally request sensitive personal information unless it is reasonably necessary for a particular purpose and permitted by law.
How we collect information
Personal information is generally collected directly from you when you:
- submit an enquiry;
- place an order;
- request a commission;
- provide information by email or through the website;
- provide reference photographs;
- make or arrange a payment; or
- communicate with Arty Flare about an order or commission.
Where reasonably practicable, Arty Flare will collect personal information directly from you.
How we use your information
Your information may be used to:
- respond to enquiries;
- prepare and manage commission quotations;
- create and fulfil commissioned artwork;
- process orders and payments;
- arrange postage, delivery or collection;
- communicate with you about your order or commission;
- maintain appropriate business and transaction records;
- respond to customer service requests or complaints; and
- meet legal or accounting obligations where applicable.
Arty Flare will not use or disclose your personal information for unrelated purposes unless permitted or required by law or you have given consent where consent is required.
Reference photographs
Reference photographs supplied for a commission are used to create the commissioned artwork and to manage the commission.
Reference photographs containing identifiable people may constitute personal information. Arty Flare will take reasonable steps to handle such images appropriately.
Reference photographs supplied by customers will not be published on the Arty Flare website, social media or other promotional material unless the necessary permission has been obtained.
The customer is responsible for ensuring that they have the necessary rights or permissions to provide a photograph to Arty Flare for use as a reference.
The finished artwork is different from the reference photograph. Promotional and portfolio use of the finished artwork is governed by the applicable Commission Agreement.
Payment information
Payment card details are processed through the payment provider used at checkout, such as Stripe.
Arty Flare does not receive or store your full payment card number or security code through its website.
Payment providers may collect and process information in accordance with their own privacy policies and terms.
Sharing your information
Arty Flare may disclose relevant personal information to service providers where reasonably necessary to operate the business, including payment providers, website or technology providers, postage and delivery providers, and professional advisers where appropriate.
Only information reasonably necessary for the relevant purpose will be provided.
Arty Flare does not sell or rent customer personal information.
Overseas disclosure
Some service providers used by Arty Flare may be located outside Australia or may store or process information overseas.
Where the Australian Privacy Principles apply, Arty Flare will take reasonable steps to comply with its obligations concerning the overseas disclosure of personal information.
The countries in which information may be stored or processed can change as service providers and their infrastructure change. Where required by applicable privacy law, Arty Flare will provide further information about likely overseas recipients or locations.
How we store and protect information
Arty Flare takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically using password-protected devices, accounts and third-party business services.
No method of electronic storage or transmission is completely secure. Arty Flare will take reasonable steps to protect information appropriate to the circumstances.
How long we keep information
Arty Flare retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to manage an ongoing customer relationship, or to meet applicable legal, accounting or business record-keeping requirements.
When information is no longer required, reasonable steps will be taken to securely delete or destroy it, or to de-identify it where appropriate.
Access and correction
You may request access to personal information Arty Flare holds about you and may ask for information that is inaccurate, incomplete, out of date or misleading to be corrected.
To make a request, contact Arty Flare using the contact details provided on the website.
Arty Flare may need to verify your identity before providing access to personal information.
Requests will be handled within a reasonable period and in accordance with applicable privacy law.
Privacy complaints
If you believe Arty Flare has mishandled your personal information, please contact Arty Flare first so the matter can be investigated and addressed.
Please provide sufficient information about your concern to allow it to be investigated.
Arty Flare will respond to privacy complaints within a reasonable period and in accordance with applicable privacy obligations.
If you are not satisfied with the response, and the Privacy Act applies to your circumstances, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to Arty Flare's business practices, technology, service providers or applicable privacy requirements.
The current version will be published on this website.
Contact
For privacy enquiries, requests for access or correction, or privacy complaints, please contact Arty Flare through the contact details provided on the website.